FAQ
Q What if i am not satisfied with the products delivered?
A We offer a 60 day money back satisfaction guaranteed .Infact just return the product with the receipt and your money will be refunded.
Q Can i pay by debit or credit card on line?
A Yes we accept all types of debit/credit cards payments through a secured payment facility.
Q Why do i need a customer account?
A lf you want to order products you will need to create an account with your own email and password, and also your customer details are stored for you securely saving you time to re-register. And from your account you can check the progress of your order or re-order if you need to, and your account details will not be used for any other purpose.
Q If i pay on line is my debit or credit card processed securely?
A Yes it is. All forms of debit and credit cards are processed for us by PayPal etc using their secured servers. Once the card payment is accepted we receive notification of the transaction from them through email we dont see the card details used, neither is it stored for us. Certainly, your transaction is processed in a secure manner in line with the standards of web security.
Q Am i likely to receive spam from you?
A We can only send emails that are directly related to the transaction and we therefore dont pass any customer details on to third parties.
Q Are my personal details secured?
A Yes they are.Your password and email address are encrypted and you will have to use it to place orders or change details. etc.
Q Can I cancel my order?
A We hope you dont wish to, but if you eventually do, you can do it within 14 days of placing the order.
Q Why should i use Google Checkout as payment method?
A With Google checkout you can also purchase items quickly and efficiently from Ernestonealoevera.co.uk.
IF you have used Google Checkout before, all you need do is to provide your checkout username and password to buy from us.
Q What of if am using Google Checkout for the first time?
A You only need to fill out a single page information to make your first purchase by creating a username and password.
Q Do i have to re-create another username and password when i want to re-order products again?
A No, with the username and password you had when you registered an account with us you can use it to re-order products again online.
When you purchased items online with Google Checkout you can easily track all your orders in one place and shop with confidence knowing fully well that Google thus protects you from unauthorised purchases/orders.
